Last updated: 05-05-2026
Knol Cleaning Solutions values the protection of your personal data. This privacy policy explains how we handle personal data, in line with the EU General Data Protection Regulation (GDPR).
1. Who are we?
Data controller:
Knol Cleaning Solutions
Van ’t Hoffstraat 5
3316 GX Dordrecht
Nederland/The Netherlands
CoC: 23032954
Email: info@knol.com · Phone: 078 613 0064
2. What personal data do we process?
- First and last name
- Company name (if applicable)
- Address details
- Phone number
- Email address
- IP address and technical device data
- Activity data on our website
- Information you provide via contact forms or correspondence
3. Purposes and legal basis
- Performing agreements: handling orders, delivery and invoicing. Basis: contract performance.
- Customer contact: answering questions. Basis: legitimate interest.
- Legal obligations: bookkeeping. Basis: legal obligation.
- Improvement of our website: via anonymized statistics. Basis: legitimate interest.
4. How long do we keep data?
- Contact form submissions: max. 2 years after last contact
- Customer records: 7 years (Dutch fiscal retention)
- Website statistics: 26 months
5. Sharing with third parties
We only share data with third parties when needed to perform our agreement with you or comply with legal obligations. We have data processing agreements (DPAs) with parties processing data on our behalf, including hosting providers, email services, accounting software and shipping services.
6. Cookies
Our website uses cookies. See our Cookie Policy for details.
7. Security
We take appropriate technical and organisational measures to protect your data, including SSL encryption, access controls and regular security updates.
8. Your GDPR rights
You have the right to:
- Access the data we hold about you
- Have inaccurate data corrected
- Have data erased ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw your consent
Send requests to info@knol.com. We respond within 4 weeks.
9. Filing a complaint
You have the right to file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
10. Changes
This policy may change. The latest version is always available at https://knol.com.